Freeside is a leading open-source billing, trouble ticketing and account administration software that runs on web browser for providing service for hosting, service providing, content service providing and other online businesses.

Freeside

     

Freeside is a leading open-source billing, trouble ticketing and account administration software that runs on web browser for providing service for hosting, service providing, content service providing and other online businesses. Here are the key features of this service:

KEY FEATURES

BILLING

• Flexible pricing,
• Plug-in system
• VoIP rating and billing including DID inventory, rate plans, free minutes, caps, and billing.
• Real-time credit card and electronic check processing with all major processing gateways like email, fax, printed and online invoicing.

TICKETING

• Complete, integrated trouble ticketing system included, based on Request Tracker from Best Practical Solutions
• Auto-responds to customer email assigning ticket number
• Multiple queues, custom fields, templates, ticket associations, templates, customizable workflow, and more.

CUSTOMER SERVICE

• Online signup page with immediate credit card authorization and provisioning.
• Customer self-care including invoice viewing, one-time and recurring payments, adding and removing services, and password changes.
• Simple API available to write your own self-service pages or applications.

RESELLERS

• Unlimited resellers with branded invoices, individual pricing and payment gateways.
• Virtualized reseller access allows resellers' access to only their own customers.
• Flexible, fine-grained access control

     

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