Challenges for BPO Industry - Read more about the challenges faced by BPO Industry and outsourcing industries these days, challenges for BPO industries. Also provides useful information on outsourcing including benefits and disadvantages and other important details related to outsourcing.
Challenges Faced by the BPO industry today
BPOs have proved a grand success. However, certain problems have cropped up in the process for which long-term solutions are necessary.
Areas of concern in BPOs:
The single largest worry of the BPO industry is attrition. In the outsourcing context, ?attrition' means a gradual reduction in the number of people working in a company due to retirement, resignation, or death. The rate of attrition in the BPO industry in India is currently nearly 50%. Attrition in individual firms varies from 15% in the larger firms to up to 40% in the smaller ones. Analysts believed that if this left unchecked, there would be a shortage of professionals.
The major reasons for staff attrition in BPOs are outlined below.
Social life eludes most BPO employees. The nature of their employment is such that they are left with little time and energy for their family and friends.
The miseries of the employees are compounded by managers who are not supportive and sympathetic towards their sub-ordinates, by policies that are unfriendly and ill advised. The employees do not feel secure in their job.
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