open source help desk
Open Source Help Desk
- Open Source Help Desk Software
As my help desk software product, HelpSpot, gets closer to being finished I?ve started thinking more about marketing and advertising. As part of this effort I?m trying to find all of the major open source help desk software offerings. I?m not doing this for for the reasons you?re thinking about, aka researching them as competition or for feature ideas. Actually I?ve never installed any of them.
Now I?m not going to do this with all of them or even most. I?ll probably start with just one or two. What I?m really looking to do is build relationships with the best open source help desk applications out there. Not the ones where the site hasn?t been updated in a year. They need to be under active development. In addition, I really want them to be good products not just slapped together apps like alot of what?s out there.
- The OneOrZero Open Source Task Management and Help Desk System
The OneOrZero Open Source Task Management and Help Desk System is a powerful task management and help desk application, based on PHP and making use of popular databases including MySQL with more support to come.
A mature product with a solid development group that has been enhanced by community feedback for 5 years, resulting in an application that is functionally rich while maintaining the simplicity required to 'get the job done'.
Our large user community participates in a strong modification and support forum, and assists in making the product a leader in its class. With support for many languages (see our downloads page for the current languages) we are truly an internationally supported task management and help desk system.
your help desk with HelpCORE
There are quite a few packaged products for help desk management in both commercial and Open Source worlds. Request Tracker
(RT) is one such Open Source product. Most Open Source help desk management systems are difficult to configure, in spite of being very feature rich and customizable. I still remember the time we reviewed RT. It was nightmarish configuring it for the first time. But HelpCORE on the other hand, is another Open Source application, which is pretty easy to install and configure. The complete configuration (first time as well as regular) is completely graphical.
HelpCORE is a trouble-ticketing system. Using this package, a company can efficiently manage queries submitted to it by clients, partners or employees. So, whenever someone logs in to the system, he or she is listed with all the incident threads which they are supposed to visit and read. The concerned support staff then takes the ownership of the request and drafts a reply to the user.
- A new open source application server
A new open source application server is available for download from WSO2 Inc.
The WSO2 stands for Web Services Oxygenation, perhaps an alchemist's way of saying it's time to activate a new generation of Web applications. Nevertheless, WSO2 is bringing a fresh set of concepts and standards to the notion of an application server, software that gives a Web site its ability to scale across many users.
Application servers available today, such as IBM WebSphere, BEA Systems
WebLogic, and Red Hat's JBoss, are written in Java and geared to run Java applications. WSO2's Tungsten 1.0 comes in both Java and C versions, with the latter offering some advantages when it comes to dealing with Web technologies.
- Liberum Open Source Web Help Desk Software
Liberum Help Desk is a web-based application for managing support requests with in a small business or organization. It is written for ASP in VBScript/HTML and runs on Windows NT/2000 with IIS utilizing NT or database authentication.
Functionality: Although not very extensive, Liberum free web help desk software does have a number of useful functions. It has an automatic mail function, and users can enter and track problems themselves, which is a plus. And it has a (simple) knowledge base, which is filled with solutions from the problem resolution. **** 4 stars.
- OSDL Creates Repository Of Open-Source Patents
In announcing the patents commons project, OSDL noted that members pledging their intellectual property for the benefit of the open-source community include IBM,
Nokia, Novell, Red Hat, and Sun Microsystems.
"By contributing patents to the OSDL patent commons project, patent holders can be assured that the right to enforce the patents is administered by an organization dedicated to accelerating the development and use of open-source software," the OSDL announcement stated. "Developers can be assured that those patents will not be enforced against them on open-source software."
According to the OSDL, the patent commons project will house a library and a database for patent pledge aggregation. Software patent licenses and software patents issued and pending will also be collected in the commons project. Additional legal solutions like indemnification programs will be included, too.
The first generation of the OSU Helpdesk Project (Coho) was launched in January 2003 by Oregon State University?s Information Services' Technology Support Services unit. The project was a response to many attempts by various internal departments to obtain commercial helpdesk software or develop their own systems. In each case the initial investment and recurring costs were found to be excessive. The goal of the project was to create a modular, web-based, open-source helpdesk system that would meet a variety of users' needs.
The current open source implementation of Coho includes the call-tracking module plus optional knowledgebase, calendar and inventory modules based on various open source products.
A help desk is an information and assistance resource that troubleshoots problems with computers and similar products. Corporations often provide help desk support to their customers via a toll-free number, website and/or e-mail. There are also in-house help desks geared toward providing the same kind of help for employees only.
In the Information Technology Infrastructure Library, within companies adhering to ISO/IEC 20000 or seeking to implement IT Service Management best practice, a Help Desk may offer a wider range of user centric services and be part of a larger Service Desk.
- Diveon Help Desk
Creators of the popular J2EE Help Desk Lite, offers a popular and easy solution for tracking client and infrastructure needs. The Diveon Help Desk is targeted for small to medium firms, assisting in the tracking process of their technical needs. Diveon Help Desk, has been created for small to medium businesses who want to focus less on technology and more on their businesses needs. Our open source model follows "write once, run anywhere" philosophy facilitating the Diveon Help Desk to be deployed various ways. Diveon differs itself by using the creative and Diveon developed, Observation Chronicle, which tracks the comments between the customer and administrator in an elaborate and efficient manner.
OTRS is an Open source Ticket Request System (also well known as trouble ticket system) with many features to manage customer telephone calls and e-mails. The system is built to allow your support, sales, pre-sales, billing, internal IT, helpdesk, etc. department to react quickly to inbound inquiries. Do you receive many e-mails and want to answer them with a team of agents? You're going to love the
OTRS! It is distributed under the GNU General Public License (GPL) and tested on Linux, Solaris, AIX, FreeBSD, OpenBSD, Mac OS 10.x and Windows.The
((otrs)) company provides commercial services (e.g. support, consulting, training, pre-build-systems, etc.) for the OTRS (English and German).
- Red Hat: Help Desk To The Open Source World?
Open-source software products such as the Linux operating system, Apache Web server, and MySQL database are developed by groups of programmers working together over the Internet, often available free of charge, and distributed under licenses that let users modify their source code. For those reasons, they've gained popularity in businesses' IT departments. But without independent software vendors responsible for each application, companies that use open-source have to make sure they're up to date on the latest revisions and security patches for the code.
Microsoft senior VP Bob Muglia says Red Hat's upcoming service is an attempt to address "one of the real substantive weaknesses of Linux"--its lack of centralized tech support. "This is Red Hat trying to respond to a real problem their customers are facing."
Fixing Patents and Open-Source Style
The software developers and users who make up the open-source software community have waged a war of words against software patents. Their main argument is that software shouldn't be patented because it stifles innovation.What's more, they say, it exacerbates what has been dubbed the U.S. patent predicament. This predicament arises out of a patent examination process that was put in place years before software was even a concept, and therefore, was not created to protect software. It's like playing basketball by the rules of soccer.
This announcement was preceded by the launch of the Open Innovation Network (OIN). Funded by some of the software industry's biggest names and most extensive patent holders, OIN's mission is to promote Linux, an open-source operating system, and spur innovation by acquiring patents and offering them royalty-free to participating software developers.
- MailManager Developer Community
The MailManager software is developed as an Open Source project. This section of the site is for users and developers in the community. Many customers also choose to get involved in the community so that they can participate in the development of the product.
We make extensive use of Sourceforge the largest open source community site with more than a million members. Many of the links from this section will take you to Sourceforge and you will need to register with Sourceforge if you want to get involved with the MailManager project.
- Linux & Open Source Software Support
Most of our open source software support focused on applications or systems that we had a hand in designing, writing, building, installing or integrating, i.e. a relatively specialised, hand-crafted, service.
In response to customer demand and to the increasing maturity of the open source software market, we are now offering Linux support and open source software support in simpler, packaged, formats, i.e. our open source maintenance contracts are now what are known in the awful jargon of our times as ?support solutions?.
- Center Help desk component
Globodigital.net has updated it Support Center Help desk component for Joomla based on introducing further enhancements to its usability and compatibility with external accounting/billing/reporting systems.
One of the major enhancements is introduction of workgroup template themes, allowing you granular control over the look and feel of each workgroup, much in the same way that you can customise Joomla! / Mambo templates per menu item. Language support has also been extended into templates, minimising the need to modify common words in every template file.